Quality Policy

Por Progic - 03/06/2026

Purpose

Progic declares its commitment to quality, prioritizing customer satisfaction and continuous improvement. This stance is based on the Integrated Management System, which encompasses the ISO 9001, ISO 27001, and ISO 27701 standards, demonstrating a dedication to standardization, service excellence, and the constant pursuit of innovation.

Principles and commitments

With a commitment to satisfying customers, employees, and other stakeholders, Progic guides its decisions and processes by the following values ​​and conduct:

  1. TO THE CLIENT: Focus on the client, delivering complete solutions that are easy to adopt, implement, and maintain, aiming for their continuous satisfaction.
  2. SELF-RESPONSIBILITY: Taking responsibility for decisions, processes, and results, ensuring that all agreed-upon needs are fully met.
  3. QUALITY: Guarantee quality through standardization, automation, optimization, and continuous improvement of processes.
  4. UNION: To collaborate by maintaining a well-selected, skilled, engaged, and motivated team, promoting a cooperative work environment.
  5. INNOVATION: Continuously innovating by constantly investing in the evolution of technologies and solutions.

Guidelines

  1. Quality and results are everyone’s responsibility.
  2. Processes should aim to satisfy both customers and employees.
  3. The processes should encourage collaboration and continuous innovation.

Governance and accountability

Senior management is responsible for establishing, maintaining, and communicating this Quality Policy, ensuring customer focus and the effectiveness of the Integrated Management System (IMS).

Managers and leaders are responsible for implementing the guidelines in the processes under their management, providing resources, promoting a process-oriented approach, and monitoring results.

All employees and third parties are responsible for meeting established standards, taking responsibility for their deliverables, and contributing to continuous improvement.

Communication and availability

This policy is communicated internally and made available to stakeholders on the company’s official website.

Note: This Privacy Policy has been automatically translated from its original version in Portuguese.

Por

Progic

Plataforma multicanal de comunicação interna para alcançar 100% dos seus colaboradores.

wid.studio